training and development Graton Resort Casino linkedin

Meets regularly with participants to assess progress and address concerns.

Monitors enrollment and attendance at training classes.

Observes service behaviors of employees and provides feedback to individuals and/or managers.Įvaluating Training Programs Effectiveness.

Meets with training cadre on a regular basis to support training efforts.

Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.

Ensures employees receive on-going training to understand guest expectations.

Helps employees identify specific behaviors that will contribute to service excellence.

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Promotes and informs employees about all training programs.

4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major certified trainer no work experience required.

2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major 2 years experience in the human resources or related professional area certified trainer.

Measures the effectiveness of training to ensure a return on investment.

Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Works with property leadership team to identify and address employee and organizational development needs. Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Location Sheraton Grand Bengaluru Whitefield Hotel and Convt, Prestige Shantiniketan, Bangalore, Karnataka, India VIEW ON MAP

Training and development Graton Resort Casino linkedin